Return Policy

100% Satisfaction Guarantee

We stand behind everything we sell. If the item you received is defective within 30 days, please contact our customers service. We'll handle the return or refund to you. Our customer service representatives will work with you to find the best solution for your situation by: replacing the original defective item or providing a refund. Refunds are provided as a credit card refund, or Paypal refund.

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a  refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Vingli’s warehouse for inspection, the refund process will begin.

    ● Returns must include all accessories
    ● Items must include original packaging
    ● For non-quality related warranty claims, buyer is responsible for shipping costs
    ● Returns may be rejected if items do not meet the above requirements

Contact US Customer Service.Customer service representatives will provide shipping instructions.


Return Eligibility
We will not accept loose products in a mailing bag or box, products without their original packaging

Undeliverable Orders

Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued. If you decide to have the product re-delivered to a different address (US addresses only), an additional shipping/handling fee of $28 will apply for US shipping addresses.

 

Return Address

NJ Warehouse：200 Docks Corner Road, Suite 221 #A Dayton, NJ, 08810

CA Warehouse：14310 Ramona Ave, Chino, CA 91710

Please contact Online Customer Service about the Return Address.